在与外贸货代客户的跟进沟通中，会有很多邮件往来，也会遇到各种突发问题，这个时候如何回复客户才能保证订单顺利进行。以下分享在不同场景下Top Sales回复客户的经典邮件模板，建议收藏！

01产品信息较为明确的询盘回复

Dear X,
Thanks for your below inquiry. This is Lisa, the sales manager of X Company. [Product name] is our main product, and our product have been exported to [Country name] market for many years with huge quantity.
As per your request, we'd like to give you our quotation for the [Product name] as below. I am also attaching the formal Quotation List with more details in this mail, please kindly take a view of the attached file.
[Quotation]
Looking forward to hearing from you soon.
Sincerely,
Lisa

02产品信息不太明确的询盘回复

Dear X,
Thanks for your below inquiry.
We are a professional manufacturer of [Product name] here in China, our product have been exported to [Country name] market for many years. For more details, please take a visit to our website: [www.abc.com].
In order to give you our offer precisely, could you please let us know the below information:
1. Which product do you need?
2. What is your quantity demand?
3. Do you have any specific requirement about the product?
4. Do you need us to give you the quotation with freight charge? If yes,please let us know the name of your destination port.
Looking forward to hearing from you soon.
Sincerely,
Lisa

03报价跟进邮件
Dear X,
In order to enable you have a better understanding about our product, I have attached some pictures of our product here in this mail, please kindly take a view of it.
Please note that the pictures attached here are for your reference only, we will make the production strictly according to your specific requirement.
Looking forward to hearing from you.
Sincerely,
Lisa

04催促下单，库存不多
Dear X,
Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
Best regards,
Lisa

05回应买家砍价
Dear X,
Thank you for your interests in my item. I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of x% off. Please let me know for any further questions. Thanks.
Sincerely,
Lisa

06断货
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.[url] let me know for any further questions. Thanks.
Best Regards,
Lisa

07若回复邮件不够及时
Dear X,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount. Thank you! Please let me know if you have any further questions. Thanks.
Best Regards,
Lisa

08提醒折扣快结束了 
Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.Please let me know for any further questions. Thanks.
Best regards,
Lisa

09提醒买家尽快付款
Dear X,
We appreciated your purchase from us. However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.Thanks again! Looking forward to hearing from you soon.
Best Regards,
Lisa

10订单超重导致无法使用小包免邮
Dear X,
Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.If you have any further questions, please feel free to contact me.
Best Regards,
Lisa

11海关税
Dear X,
Thank you for your inquiry and I am happy to contact you.I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.I appreciate for your understanding!
Sincerely,
Lisa

12因物流风险，卖家无法向买家发货
Dear X,
Thank you for your inquiry.I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.I appreciate for your understanding!
Sincerely,
Lisa

13告知买家已发货
Dear X,
Thank you for shopping with us.We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!If you have any further questions, please feel free to contact me.
Best Regards,
Lisa

14若物流遇到问题
Dear X,
Thank you for your inquiry; I am happy to contact you.We would like to confirm that we sent the package on 16 Jan, 2022. However, we were informed package did not arrive due to shipping problems with the delivery company. We have resent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.If you have any further questions, please feel free to contact me.
Best Regards,
Lisa

15发货后
Dear X,
The item XXX you ordered has already been?shipped out and the tracking number is XXX. The shipping status is as follows: XXX. You will get it soon. Thanks for your support!
Best Regards，
Lisa

16告知客户货物预计到港时间
Dear X,
How are you? The shipment are expected to arrive Hamburg port on 28th November (next monday), please kindly pay attention to its arrival and arrange the custom clearance.In case you have any questions, please feel free to let me know.
Sincerely,
Lisa

17货物到港后，询问客户是否提到货
Dear X,
Have you received the goods? If you have any questions or problem with this shipment, please feel free to let us know.
Sincerely,
Lisa

18客户投诉产品质量有问题
Dear X,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
Lisa

19提醒买家给自己留评价
Dear X,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards，
Lisa

20收到好评后
Dear X,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Best Regards，
Lisa

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